FAQ

1. Where do you ship from?
All items are shipped directly from Japan.

2. Which countries do you ship to?
We currently ship to the United States, Canada, and Australia.

3. How much is shipping?
Shipping costs are calculated at checkout based on your order size and delivery address. Orders over $100 qualify for free shipping.

4. How long does delivery take?
Delivery usually takes 7–21 days, depending on the shipping method and destination.

5. Do you accept returns?
Yes. We accept returns within 30 days of delivery. Items must be unused. For pre-owned items, returns are accepted only if the item is significantly different from the description or product photos.

6. How do I start a return?
Please contact us at sunnyhoney.jp@gmail.com or send us a direct message on Instagram @fufu_kittysanrio with your order number, a description of the issue, and photos if applicable. We’ll review your request and provide return instructions.

7. Will I have to pay customs duties or taxes?
Depending on your country’s regulations, customs duties or import taxes may apply. Buyers are responsible for any applicable fees. Please check with your local customs office for details.